Computer Cops used to reside with C I Host on a dedicated server and the service we received was spotty at best. In fact we tried to terminate our account with them but C I Host didn't believe in customer satisfaction. On April 20, 2004 I received an email from "C I Host, Sales" [email protected] with subject: "C I Host Wants You Back!" Well, you can imagine my reply. Leaving out a few choice words, my express request to be removed from the SPAM list was included:

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Furthermore, please remove me immediately from any future SPAM mailings or I will have to report CI Host as a SPAM site.

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Lo-and-behold the SPAM monger got me again yesterday, June 3, 2004 with the same subject and From address. And yes, I checked the headers, they came straight from CIHost servers.

The following is the email header for the first email back on Apr 20 (I included the hyperlinks):

Return-Path: <[email protected]>
Received: from cassiopeia.propagation.net (cassiopeia.propagation.net [63.249.159.1])
by bugsbunny.laudanski.com (8.11.6/8.11.6) with ESMTP id i3L1v0303059
for <[email protected]>; Tue, 20 Apr 2004 21:57:01 -0400
Received: (from cihost@localhost)
by cassiopeia.propagation.net (8.11.6/8.11.6) id i3L1uwC01118;
Tue, 20 Apr 2004 20:56:58 -0500
Date: Tue, 20 Apr 2004 20:56:58 -0500
Message-Id: <[email protected]>
From: "C I Host, Sales" <[email protected]>
To: [email protected]
Reply-to: "C I Host, Sales" <[email protected]>
Subject: C I Host Wants You Back!
X-NOD32Result: clean
Status:

And here of course is the first email SPAM they sent me:

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Dear Paul Laudanski:

C I Host has undergone some very exciting changes and upgrades since you last used our web hosting service. The C I Host network is bigger, better, faster and our industry leading customer service support has been completely revamped to provide you with a level of customer service the industry has never seen before!

We have completely revamped our Quality Assurance and Technical Support Departments - hold times are down, customer churn has lowered to an all time low of 3% and our new client referrals are higher than ever! This means people are happier with C I Host and the service levels they are receiving.

The C I Host technology, always at the forefront of innovation, has added new features to ensure your experience exceeds your expectations. We have upgraded our network 7 times in the last 18 months, ensuring that our customers receive the highest levels of reliability possible. Did you know we have over 2600Mbits of aggregate bandwidth available in our 43,000 sq. ft. Bedford, Texas data center? Did you know we have data centers now in Los Angeles and Chicago with London UK coming online in Fall 2004?

210,000 businesses and consumers can't be wrong. Try us and let us prove to you that we deserve and can earn your business back. How badly do we want you back? For a limited time, all customers who re-setup with C I Host will receive 3 free months of service and waived setup fees on any C I Host package (including dedicated servers and co-location), and $20 cash in the mail. That's right! We will mail you a check for $20 just for signing back up with C I Host.

It's a deal too good to pass up! So contact a C I Host WinBack Representative today and see what you've been missing...and Welcome Back!!!

View our technology for yourself - Watch the C I Host "Our Data Center Rocks" 10-minute Movie - http://www.cihost.com/press/commercials/cisales.wmv

C I Host Sales
Toll Free 888-868-9931
[email protected]

PROMOCODE: "WELCOMEBACK" -3 free months on any package plus $20 CASH!

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I gave them my single reply back with due warning. They didn't follow it because here is proof of their second SPAM to me:

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Return-Path: <[email protected]>
Received: from cassiopeia.propagation.net (cassiopeia.propagation.net [63.249.159.1])
by bugsbunny.laudanski.com (8.12.11/8.12.11) with ESMTP id i544hdFN000769
for <[email protected]>; Fri, 4 Jun 2004 00:43:44 -0400
Received: (from cihost@localhost)
by cassiopeia.propagation.net (8.11.6/8.11.6) id i53NLoe27651;
Thu, 3 Jun 2004 18:21:50 -0500
Date: Thu, 3 Jun 2004 18:21:50 -0500
Message-Id: <[email protected]>
From: "C I Host, Sales" <[email protected]>
To: [email protected]
Reply-to: "C I Host, Sales" <[email protected]>
Subject: C I Host Wants You Back!
X-NOD32Result: clean
Status:

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And along with that the second message in its body:

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Dear Paul Laudanski:

C I Host has undergone some very exciting changes and upgrades since you last used our web hosting service. The C I Host network is bigger, better, faster and our industry leading customer service support has been completely revamped to provide you with a level of customer service the industry has never seen before!

We have completely revamped our Quality Assurance and Technical Support Departments - hold times are down, customer churn has lowered to an all time low of 3% and our new client referrals are higher than ever! This means people are happier with C I Host and the service levels they are receiving.

The C I Host technology, always at the forefront of innovation, has added new features to ensure your experience exceeds your expectations. We have upgraded our network 7 times in the last 18 months, ensuring that our customers receive the highest levels of reliability possible. Did you know we have over 2600Mbits of aggregate bandwidth available in our 43,000 sq. ft. Bedford, Texas data center? Did you know we have data centers now in Los Angeles and Chicago with London UK coming online in Fall 2004?

210,000 businesses and consumers can't be wrong. Try us and let us prove to you that we deserve and can earn your business back. How badly do we want you back? For a limited time, all customers who re-setup with C I Host will receive 3 free months of service and waived setup fees on any C I Host package (including dedicated servers and co-location), and $20 cash in the mail. That's right! We will mail you a check for $20 just for signing back up with C I Host.

It's a deal too good to pass up! So contact a C I Host WinBack Representative today and see what you've been missing...and Welcome Back!!!

View our technology for yourself - Watch the C I Host "Our Data Center Rocks" 10-minute Movie - http://www.cihost.com/press/commercials/cisales.wmv

C I Host Sales
Toll Free 888-868-9931
[email protected]
PROMOCODE: "WELCOMEBACK" -3 free months on any package plus $20 CASH!

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Not much of a difference eh? So I replied back with a nasty gram. And this time, I'm going to send the emails, along with links back to here, to SPAM blacklists. At this point, its time to pull out the SPAM laws at the Federal and State levels to see if any recourse can be taken.

CAN-SPAM Act of 2003

It just might fall under that particular SPAM LAW as seen in this summary:

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The Controlling the Assault of Non-Solicited Pornography and Marketing Act requires unsolicited commercial e-mail messages to be labeled (though not by a standard method) and to include opt-out instructions and the sender's physical address.

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Clearly no opt-out was provided.

One time I can understand, maybe even a second time. If I'm feeling good a third too... but in this case, no opt-out information was made available. It seems to me CIHost broke the Federal Law on SPAM.