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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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 Posted: Mon May 31, 2004 8:19 am Post subject: No Sign of Retrieved Email |
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I have switched on automatic delete, for certain filters and blacklisted sites, which has eliminated 95% of spam with no user intervention. In the last two weeks I have only had two false positives. I have used two online sales companies and when I have ordered something their confirmation emails are listed in Statistics as "blacklisted" and deleted. The problem arose when I tried to retrieve these deleted emails.
NAV has confirmed that MW is sending the email out. But neither email ever arrived.
I have checked and double checked the address and the SMTP address, and they are correct. If MW was deleting them again, it is not listed in statistics - (and it shouldn't delete them anyway because i have added the new senders' addresses to the friends list. ) I enabled extended logging and got this entry:
---extended logging enabled ---
Statusbar 8AC 17:37:13.265: 0% - Double click to download full message into the preview pane
Statusbar 8AC 17:37:13.296: 0% - Mail was last checked 1 minute ago
Statusbar 8AC 17:37:18.875: 0% -
Statusbar 8AC 17:37:18.875: 0% - Mail was last checked 2 minutes ago
Message 8AC 17:37:25.421: The restored email has been sent to
Statusbar 8AC 17:37:25.484: 0% - Sending from : Connecting to smtp.blueyonder.co.uk
Statusbar 8AC 17:37:25.531: 1% - Sending from : Connecting to smtp.blueyonder.co.uk
Statusbar 8AC 17:37:25.546: 1% - Sending from : sending email 1 of 1
Statusbar 8AC 17:37:26.062: 1% - Sending from : sending email 1 of 1
Statusbar 8AC 17:37:26.078: 100% - Sending from : logging out
Statusbar 8AC 17:37:26.093: 100% - Sending from : done
Statusbar 8AC 17:37:26.093: 0% - Mail was last checked 2 minutes ago
Statusbar 8AC 17:37:38.875: 0% -
Statusbar 8AC 17:37:38.875: 0% - Mail was last checked 2 minutes ago
--- extended logging disabled ---
[obviously is not the genuine address]
I suspect that the email MW is sending out again is not addressed to me at all, though I have no way of checking this. I note that the program demands my smtp address details in order to restore email and for reporting to SpamCop - but I don't report to SpamCop.
There was an thread about this back in March but the thread seemed to peter out without a satisfactory solution, which is why I am starting this new one... |
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Hugh
Captain
Premium Member
Joined: Jun 03, 2003
Posts: 360
Location: Netherlands
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| Posted: Mon May 31, 2004 9:27 am Post subject: Re: No Sign of Retrieved Email |
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| NellieIrrelevant wrote: |
| NAV has confirmed that MW is sending the email out. But neither email ever arrived. |
How long ago did you try to restore the email? Sometimes it takes quite a while before you will receive it. If you enabled the Restore feature after you received the (deleted) confirmation email, then that email is lost.
| NellieIrrelevant wrote: |
| If MW was deleting them again, it is not listed in statistics |
If MW would have deleted them a second time, you would have noticed them on the stats page.
| NellieIrrelevant wrote: |
| - (and it shouldn't delete them anyway because i have added the new senders' addresses to the friends list. ) |
It only works for that particular address. I'm using this filter to not let MW delete (all!) restored email a second time:
[enabled],Restored,Restored,26112,AND,Legitimate,TakesPrecedence,
EntireHeader,contains,"MailWasher Pro recycle bin"
Put it on top of all the other filters.
BTW, there seems to be an issue with email notifications currently, so it could be related to the Restore problem.
Hugh
Last edited by Hugh on Tue Jun 01, 2004 2:27 pm, edited 1 time in total
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stan_qaz
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Premium Member
Joined: Mar 31, 2003
Posts: 4099
Location: USA
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| Posted: Mon May 31, 2004 2:44 pm Post subject: |
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You could look at the smtp socketlog portion of the debug file, or the stand alone socketlog files that are generated at runtime to see what the smtp session is actually doing. Since my smtp server is dead again for the weekend and I don't feel like configuring my backup one I can't post an example...
MW uses the same server to send summaries, restored mail and the spamcop reports, not going to do these unless you tell it to so that isn't a problem, they just wanted to have a single place the sending server info had to be aded.
You should also make Hugh's filter the top one on the list. |
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NellieIrrelevant
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Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Mon May 31, 2004 4:51 pm Post subject: |
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| Quote: |
| How long ago did you try to restore the email? Sometimes it takes quite a while before you will receive it. If you enabled the Restore feature after you received the (deleted) confirmation email, then that email is lost. |
The emails have been missing for two days now, which I think is too long. In any case I don't quite see why they should take any longer than test emails I send to myself, ie one hour tops. And yes, the restore feature was enabled long before they were sent.
NellieIrrelevant wrote:
I have added the new senders' addresses to the friends list.
| Quote: |
| It only works for that particular address. |
That would be enough for my immediate needs. Thanks for the custom filter, but it doesn't solve the fundamental problem of why the emails are not arriving. As you said, if they were coming in and MW deleted them a second time, the Stats would show it.
And I really think MW should be programmed not to delete emails it has just sent out itself, without the user having to create a special filter. 
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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Mon May 31, 2004 5:02 pm Post subject: |
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| stan_qaz wrote: |
You could look at the smtp socketlog portion of the debug file, or the stand alone socketlog files that are generated at runtime to see what the smtp session is actually doing. Since my smtp server is dead again for the weekend and I don't feel like configuring my backup one I can't post an example...
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I found the socketlog for resending of the last email to go missing but reading it I can't see any obvious error messages. That said, I have very little idea what I'm looking for, apart from terms like "exception" and "error".
It has just occurred to me that perhaps my ISP's SMTP server doesn't like the address . Perhaps I should use the local alias it gave me rather than a domain forwarding address. I'm going to try that.
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stan_qaz
General
Premium Member
Joined: Mar 31, 2003
Posts: 4099
Location: USA
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| Posted: Mon May 31, 2004 5:30 pm Post subject: |
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| You can always try sending it to hotmail (or another simple place) to see if that works. |
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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Mon May 31, 2004 7:11 pm Post subject: |
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| Quote: |
| It has just occurred to me that perhaps my ISP's SMTP server doesn't like the address . Perhaps I should use the local alias it gave me rather than a domain forwarding address. I'm going to try that. |
That didn't work either - but a spam report turned up 30 seconds after I enabled that option! So the spam report is going out and coming in ok to my address but the restored emails aren't...
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rusticdog
Site Moderator
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Joined: Aug 12, 2002
Posts: 2536
Location: New_Zealand
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| Posted: Tue Jun 01, 2004 3:37 am Post subject: |
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| Is it possible that MailWasher is automatically deleting the restored email as presumably when you deleted it the first time you also blacklisted the address ? |
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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Tue Jun 01, 2004 5:33 am Post subject: Re: No Sign of Retrieved Email |
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Thanks, but as I mentioned in my first posting,
| NellieIrrelevant wrote: |
| If MW was deleting them again, it is not listed in statistics - (and it shouldn't delete them anyway because i have added the new senders' addresses to the friends list. ) |
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Hugh
Captain
Premium Member
Joined: Jun 03, 2003
Posts: 360
Location: Netherlands
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| Posted: Tue Jun 01, 2004 6:41 am Post subject: |
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| rusticdog wrote: |
| Is it possible that MailWasher is automatically deleting the restored email as presumably when you deleted it the first time you also blacklisted the address ? |
No, because it wasn't in the stats. Could it be related to the email notification problem we're having? When I'm at home, I'll try to restore some email to see if I'm having this problem too.
Hugh
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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Tue Jun 01, 2004 9:51 am Post subject: |
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I entered that Mailwasher Recycle Bin filter at the top of the filter list as suggested, and tried restoring a few emails. Some of them are now appearing. The most egregious piece of spam, something about viagra, has still not re-appeared.
I believe that MW was deleting the restored emails but not recording them again in statistics. If they were deleted automatically the first time they appeared, then it seems they will be deleted again without appearing as a new entry in Stats.
This new filter was meant to supercede my filter list that blocks words like 'viagra'. But apparently it isn't. Weird.
(Clearly adding a sender's address to the friends list and then restoring the mail doesn't work because the sender is now Mailwasher Recycle Bin.) |
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Ikeb
General
Premium Member
Joined: Apr 20, 2003
Posts: 3503
Location: Canada
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| Posted: Tue Jun 01, 2004 10:18 am Post subject: |
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Do you have web access to your server's inbox? If so, try restoring some of the problem msgs and shut down MWP to prevent a subsequent retrieval. Now examine your account using your browser to look for the msgs sitting at the server.
_________________
I like SPAM ... on my sandwich! |
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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Tue Jun 01, 2004 11:29 am Post subject: |
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Tried that -restored three spams, shut down MW immediately, waited an hour, logged onto webmail. No sign of the restored messages.
Which suggests my last posting was wrong. MW is not deleting the restored emails without recording the fact. It is either sending them to the wrong address or not sending them out at all.
Just for the record, am I the only having this problem? Have other posters used this feature successfully? |
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Ikeb
General
Premium Member
Joined: Apr 20, 2003
Posts: 3503
Location: Canada
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| Posted: Tue Jun 01, 2004 12:47 pm Post subject: |
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I've used it on occasion just to inject a msg I could use for testing purposes. No problem here.
It seems to me that you should enable extended error logging and fire off the result to RusticDog ... or does the log not capture the outgoing restored msg transactions?
_________________
I like SPAM ... on my sandwich! |
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NellieIrrelevant
Private
Joined: Mar 31, 2003
Posts: 37
Location: UK
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| Posted: Tue Jun 01, 2004 12:54 pm Post subject: |
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I enabled extended error logging this pm before restoring a deleted email. The socketlog file allowed me to read the email - but I could not see any obvious error fault in the transmission. As I said earlier, I don't really know what I'm looking for.
Unless it's somewhere in this final entry:
[ Read ] 250 2.6.0 <[email protected]> Queued mail for delivery¶
[ Wrote ] RSET¶
[ Read ] 250 2.0.0 Resetting¶
[ Wrote ] QUIT¶
[ Read ] 221 2.0.0 smtp-out2.blueyonder.co.uk Service closing transmission channel¶ |
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