browser problems

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

hi I really Don't Know what kind of problem is this but i think i have to post it here cause it's related with my browser.
i Just got a new internet dsl account and i'm sharing it with two other people.well we bought this router and stuff and to them it works fine, to me as well but i have a big problem,whenever i'm browsing i can only acced to webpages by copying and pasting the adress or else choose it from my favority websites tray.
whenever i try to open a page typing www. blabla..... the browser frezzes and pop out these window saying " the program don't react or something like this. after that these microsoft report pops out asking me if i want to send it, wenn i see which files are related to this problem it shows me two files:
C:\DOKUME~1\Tobi\LOKALE~1\Temp\WERB.tmp.dir00\IEXPLORE.EXE.mdmp
C:\DOKUME~1\Tobi\LOKALE~1\Temp\WERB.tmp.dir00\appcompat.txt
it always have to do with these files , Well they change in the WERB part sometimes it's WER and there follows a letter and sometimes a number .

plz i need help was looking for answerrs but there are several differnt oppinions, some sayed it has to do with the vga card some say it's a virus.....
plzzz i need professional help

Thnx to all

helpless · Posted: Wed Apr 28, 2004 3:32 am Post subject:

first thing to do update your AV

Empty your browser's cache and history folders. Delete all the .tmp and .chk files you can find.
To do so, click Start/Find and in the search box (field) type *.tmp and this will search for all your temporary files.
Repeat for chk files by typing *.chk in the search field

maybe also remove old restore points you have, if you dont need them then it might be a good idea
dont delete all save the most recent restore point

and now scan you PC with your AV (antivirus)

then :

Download & instal Adaware from http://majorgeeks.com/download.php?det=506
& update it before scanning.
In settings under 'scanning,' have it set to
'scan within archives,'
'scan active processes,'
'scan registry,'
'deepscan registry'
'scan my IE Favourites for banned URL's,'
'scan my host's file.'
Remove what it finds by placing a check in the box to the left of the object.
Reboot

Download & instal Spybot S&D from http://www.safer-networking.org/index.php?page=download Update it before scanning.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this.
Download CWShredder from http://www.computercops.biz/downloads-file-349.html run it. Select the fix button & it will get rid of everything related to CoolWebSearch. Close ALL other programs & windows, including IE, before running CWShredder.
Reboot

Download : HiJack This! from http://computercops.biz/downloads-cat-14.html
Create and Unzip to a folder, not your Desktop or the Temp folder, doubleclick HijackThis.exe, and hit "Scan".
When the scan is finished, use "Save Log" button, save the log in a text file,
and post it here http://computercops.biz/forum67.html

DO NOT FIX ANYTHING YOURSELF NOW, JUST WAIT FOR AN EXPERT TO HAVE A LOOK AT YOUR LOG

then

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

When i look for temp files, i have only to delete those that are related with the IE or should i delete all of them there are games and windows temp files also

helpless · Posted: Wed Apr 28, 2004 8:02 am Post subject:

start with the IE ones , the others you better leave alone, i dont know how you configured for the games, windows keep them just to be sure , AV will pic it up there also if thats the case

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

ok just delete the temp files run avg ad aware ( i normalli used it ,but it can't get updates??) i also run spybot and i am about to run cw shredder
just one more question i only foun two chk files:
c:\windows\security and
c:\windows\system32\catroot2 should i delete them too?

helpless · Posted: Wed Apr 28, 2004 8:25 am Post subject:

those are folders, and not files right ?
please run a scan of them if they are files, here http://www.kaspersky.com/download.html
otherwise (folders)leave them alone

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

no there are files!!!!!!!! is it so bad????
startťsearchťfiles and folders *chk

i have avg should i install the other antivirus aswell?

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

no there are files!!!!!!!! is it so bad????
startťsearchťfiles and folders *chk

i have avg should i install the other antivirus aswell?

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

forgot to tell u i allready post my hijack logafile where u tell me thanxs

tobidude22 · Trooper Joined: Jan 10, 2004 Posts: 15 Location: Germany

forgot again one thing, what should i download from the website u gave me a trial version or...?

helpless · Posted: Wed Apr 28, 2004 8:55 am Post subject:

sorry sent you the wrong link
use this for online scan http://www.kaspersky.com/scanforvirus

helpless · Posted: Wed Apr 28, 2004 9:06 am Post subject:

now lets keep you hands off any files , untill an expert has cleaned your HiJack-log.
once that is done we have a big change your problems will be solved, because most experts get the viri out your pc also.

lilliebet65 · Posted: Wed Jun 02, 2004 2:06 pm Post subject:

Glad we were able to help. Smile

NOTE: This thread is now closed. Should you need it reopened, please PM a mod.
Everyone else having a similar issue, please launch a new topic for yourselves.

lilliebet65 · Posted: Wed Jun 02, 2004 2:06 pm Post subject:

Glad we were able to help. Smile

NOTE: This thread is now closed. Should you need it reopened, please PM a mod.
Everyone else having a similar issue, please launch a new topic for yourselves.


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