Live Update WON'T UPDATE!!!!!

Allsop · Cadet Joined: Apr 17, 2004 Posts: 4 Location: USA

When i try to update my liveupdate, it says that i am not connected to the internet even though i am. Also when i try to go to symantec's site, it says that the page cannot be displayed. I can access every other site on the internet and also my udates for games and others auto update with no problem. PLEASE HELP!!!! I do not know what to do and it is very irritating!

brianm · Cadet Joined: Apr 22, 2004 Posts: 1 Location: USA

I am having the same problem and also have no idea what to do. It also turns off my auto protect and emailing scan. Eventually after 30 minutes or so it goes into a physical dump mode and my computer has to be shut down.

Jeneric · Cadet Joined: Apr 26, 2004 Posts: 1 Location: USA

Same exact problem for me too...I dont know what is happening..I imagine its a type of virus...when you tried to open norton a few times, did it just automatically shut down as well?

I'm really frustrated. help us!

Allsop · Cadet Joined: Apr 17, 2004 Posts: 4 Location: USA

I still have no idea why norton will not liveupdate. I have tried numerous things and i cannot figure out the problem. PLEASE ANYBODY HELP. I paid a lot for stupid Norton and i dont want to go out and buy another antivirus program. I still am unable to view syamtec's site and i believe that it must be some sort of a virus or a script found in the systems folder....Anyway if anybody could figure out the problem that would be great thanks.

Sniper007 · Cadet Joined: May 02, 2004 Posts: 2 Location: USA

Count me in. I can't access symatec.com sites from IE or Netscape. LiveUpdate can't find them either. And the system bogs down REAL bad, and starts giving low memory errors after 30 minutes or so. The two processes at fault in my case are "avserve.exe" and "avserve2.exe". I shut them down and the system dosn't lag. I REALLY need to get this thing fixed. My (less than computer savvy) employees need this system. I'm sick of getting called in the middle of the night to reboot a PC and close two processes Mad

. Next attempt is to download the liveupdate reinstall from a different computer, and try to un-then-reinstall liveupdate. But if someone knows what's going on, please share!

Allsop · Cadet Joined: Apr 17, 2004 Posts: 4 Location: USA

OKAY GUYS CHECK THIS OUT....I FIGURED OUT HOW TO GET THE LATESTS UPDATES WITHOUT LIVEUPDATE..... OKAY GO TO THIS SITE: http://symantec.ca/avcenter/download/pages/US-N95.html FOR THE LATESTS UPDATES FOR NORTON....IM NOT SURE IF THIS WILL FIX EVERYTHING, BUT I JUST UPDATED THEM AND NOW I RAN VIRUS SCAN AND ITS FOUND 15 NEWBIES RIGHT NOW....SO GUYS THIS IS ONE STEP CLOSER!!!!!!

Allsop · Cadet Joined: Apr 17, 2004 Posts: 4 Location: USA

THAT SHOULD BE THE FIX GUYS...YOU SHOULD BE ABLE TO LIVE UPDATE NOW AND YOU SHOULD BE ABLE TO GO TO SYMANTEC'S SITE...ALL YOU HAVE TO DO IS DOWNLOAD THAT NEW UPDATE AND YOU WILL BE ALL SET....JUST MAKE SURE TO RUN A FULL SCAN FIRST AFTER DOWNLOADING THE UPDATE FROM THE LINK.....THANK GOD GUYS.....PEACE OUT ......!!!!~NUKKA~!!!!

kit-kat · Cadet Joined: May 03, 2004 Posts: 4 Location: Uk

Have this problem myself with NORTON LIVE UPDATE though i can get LATEST UPDATES WITHOUT LIVE UPDATE it's not as good as it doing it automatically (to lazy) does anyone know how to fix this problem?

Sniper007 · Cadet Joined: May 02, 2004 Posts: 2 Location: USA

Woah, he's got that new caps-lock virus that's been going around. The HEISHYPER virus.

Great URL though. I was able to get the newest defenitions from it. Thanks.

Robfury · Cadet Joined: May 05, 2004 Posts: 7 Location: USA

Thats cool, I actually was having a problem my NAV 2004 would not update the virus Definitions when I used Live Update..that link helped a heck of a lot.

JodisOperandi · Cadet Joined: May 08, 2004 Posts: 1 Location: USA

Hi all,
If you're still having problems accessing Symantec's website, liveupdate, or other antivirus sites, check your Windows Hosts file (just do a search on your hard drive(s) for "hosts"). Open each of these files (there may be more than one) with notepad (right click on the file, select "open with", make sure you deselect "always use this program to open this program") scroll down and delete all entries in the Hosts file except for the line:
127.0.0.1 localhost

Save the changes you made, and you should be able to run liveupdate and access Symantec's website.

the Gaobot virus adds lines to the %system%\drivers\etc\hosts file so you can't access some websites.

-Hope this helps
Smile

kit-kat · Cadet Joined: May 03, 2004 Posts: 4 Location: Uk

JodisOperandi

Thank's for the info BUT!

when i done a search the only host files i could open with note pad were .dll files? then the parts i could read did not contain 127.0.0.1 localhost so i didnt delete anything!!

here is a list of the files i could open & read
FILE NAME______________________LOCATION

rdchost.dll________________________c:\windows\system32
upnphost.dll_______________________c:\windows\system32
rdchost.dlll________________________c:\servicepackfiles\i386
upnphost.dll_______________________c:\servicepackfiles\i386

now i know it's got to be 1 of these 4 files that's the problem!
do you know which 1 i should delete?

as what you have said makes all sence as it was the w32.Gaobot AFS virus my norton picked up!!

Jaydear · Trooper Joined: Oct 13, 2003 Posts: 17 Location: Australia

Hey Kit-Kat, don't dig around in there! Get this file...

http://members.shaw.ca/techcd/VB_Projec...Reader.exe

It is tiny, downloads in a second, run it and it will show you what's in your Hosts file. It also lets you reset it to default or you can edit it any way you like.

Jaydear

CyToToXiC · Corporal Joined: May 06, 2004 Posts: 54 Location: USA

does that stuff enable auto-protect anf email scanning again. i also can't enable the firwall. IT Angry

Jaydear · Trooper Joined: Oct 13, 2003 Posts: 17 Location: Australia

No.

The hosts file is just a list of substitute url's. It can be manipulated by hackers to force you to their websites when you think you're going somewhere else, e.g. you type in www.symantec.com but you end up on some site full of trojan and spyware loaders, redirectors, keystroke monitors, more bad stuff like that.

It is a good idea to keep the hosts file set to the default single entry and HostFileReader.exe is a simple way to do that. It also allows you to edit the file if you really want to and you can make backup copies, restore backups, find duplicates, delete them, etc.

Have you tried checking for spyware, adware, etc? Something is blocking Norton. Did you do the virus check that Norton offers before installing? Norton AV can be a bit flakey too - have you approached the Symantec support team for help?

There's lots of great stuff on the ComputerCops downloads pages to help you check your machine... http://computercops.biz/downloads.html


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