Mail Download Problem

Yarrowfell · Cadet Joined: Apr 23, 2004 Posts: 1 Location: Australia

I have ben running XP and Netscape 7.01 with Mailwasher Pro v4, Norton Internet Security 2004 Professional and Norton Sysytemworks 2004 sucessfully for some time. Yesterday I downloaded Benign and thought that I had set it up OK. However although Mailwasher still operates sucessfully, I get the alert message ''Could not connect to server mailhost. etc.au.b9; the connection was refused' when I try and download the email into Netscape. When I remove the 'b9' suffix from Mail and Account Settings in Netscape Mail the problem disappears. Any help would really be appreciated.

mcullet · Posted: Mon May 17, 2004 9:19 pm Post subject: Re: Mail Download Problem

wandrinstar · Posted: Fri May 21, 2004 9:45 pm Post subject:

Same here, using b9 with IE6, experiancing same problems as you describe. It was a fresh download to-day (Friday). It was going well until I closed down and when I returned it was "a lost cause". Had similar problems with earlier version, I thought maybe with fresh version it would be sorted out. No. Sad

wandrinstar · Posted: Sat May 22, 2004 9:39 am Post subject:

Hello, a little bit more information just in case it helps someone sort out the problem. As usual when I remove the "b9" from server information mail travels without a problem.
When I add the b9 again and try to send test email the message is;
"Find incoming mail server (POP3) Failed."

I hope this helps someone help us. Wink

Ikeb · Posted: Sat May 22, 2004 12:36 pm Post subject:

But in your case, when adding the '.B9', it stops working ... period, if I understand what you and Yarrowfell have reported. However your problem may well be different than mcullet's problem. In that case, with the '.B9' extension in place, sometimes it works, sometime it doesn't work.

Check your host file to make sure that there's a section that appears as follows:

wandrinstar · Posted: Sat May 22, 2004 4:36 pm Post subject:

Thanks Ikeb for reply. Yesterday after I installed b9 it worked OK for that session. But when I went back on again last night it wouldn't work at all.
It hasn't worked to-day so far. If it works once that would mean it is set up correctly. I checked all settings before logging on now and all appears
OK. I will check Hosts file and look for what you describe. Wink

wandrinstar · Posted: Sat May 22, 2004 5:54 pm Post subject:

Hi again Ikeb, my ISP is Virgin.net

I entered mailserver_domain_name as, <mail_virgin_net>

Is that the correct way to enter it? If it is then I am out of luck again. Confused

Ikeb · Posted: Sat May 22, 2004 6:13 pm Post subject:

Nope. <mailserver_domain_name> was intended as a pseudo name. <mailserver_domain_name> represents mail.virgin.net (assuming that's your POP server domain name i.e. the server domain name that was configured in your email client's account settings) so you would enter mail.virgin.net.B9

wandrinstar · Posted: Sat May 22, 2004 6:32 pm Post subject:

Looks like we have cracked it. I added the domain names in the form I displayed.
I opened "Options" and added my three email addresses to "Domain and Address Override" the floodgates opened and about 15 test emails came flooding through with the "This message has been processed by Firetrust Benign" at the bottom of all of them. Keep my fingers crossed until to-morrow. Thanks for your interest Ikeb. Cool

wandrinstar · Posted: Mon May 24, 2004 8:09 am Post subject:

Despair, not cracked yet. Went like clockwork Saturday evening. Then
returned to "Stop Go" business. I wonder is there really a cure for this bug? It's a pity as it is such a useful utility. Rolling Eyes

This also is not correct I guess, "Domain and Address Override". Adding my email address there but it looked like that on Saturday cause as soon as it was added all hell was let loose. Exclamation

Ikeb · Posted: Mon May 24, 2004 11:01 am Post subject:

Dunno that it can be considered a bug until the problem is isolated. Hopefully Hamster can suggest an approach.

As to the override, what happened?

BTW, do you send yourself a lot of mail? Beware that SPAMers sometimes forge the recipient's email address in the "From:" field. So if you don't filter those out with MWP (or some other antiSPAM product) and you have lowered the security profile for your address, you could be causing yourself some additional headaches.

wandrinstar · Posted: Mon May 24, 2004 2:11 pm Post subject:

Hello Ikeb, I studied the Override item for a while and thought it wasn't the proper thing for me to do. I reckoned it was for outside URL. Confused

Normally I don't send myself any mail, but with trying to get this sorted I have sent a ton of test emails, only way to find out if it is working or not.

Do you use b9 yourself and how does yours behave Question

Does Hamster follow the forum. He is a quiet sort of a fellow. Wink

Ikeb · Posted: Mon May 24, 2004 4:20 pm Post subject:

I've used B9 for over a year and I find it to be rather benign. My only complaints involve the logs and the difficulty of finding the log records associated with particular msgs, etc. Rather benign complaints eh? Wink

Indeed Hamster is rather benign as well. Gender not yet determined though .... Wink

wandrinstar · Posted: Mon May 24, 2004 5:55 pm Post subject:


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