Sonic Update Manager

Guest · Posted: Thu Nov 06, 2003 11:27 am Post subject: Sonic Update Manager

Does anyone know anything about Sonic Update Manager? I noticed it in the post that "gatorgar" made. I'm wondering if gatorgar got rid of it and how? I have it on my computer and every time I boot up it comes up on the desktop trying to install something, but it never installs just hangs until I click the cancel button a zillion times to get it to stop. Is this a program I'm supposed to have with windows XP? Also, my uninstall tabs are missing from all my programs in add/remove programs. Does anyone know what causes this and how to get them back?

BillC · Posted: Thu Nov 06, 2003 3:45 pm Post subject:

Forgive, I'm a bit slow today. I had a look at the only post by 'gatorgar' and didn't notice him talking about Sonic Down Loader. Is this the Sonic application used for creating and burning CDs? If so, it is probably trying to 'phone home', but I'm not sure.

Are you running a firewall other than the one that comes with XP?

About the missing add/remove programs...are you saying that when you go to add/remove you don't see a listing of your applications?

Have you run a virus scan of recent or have you been infected of recent? I think the folks on this form need a bit more information.

Guest · Posted: Fri Nov 07, 2003 5:39 am Post subject:

Here it is straight out of gatorgars log.

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

The exact same line is in my log as well. I think it has something to do with a software program called DVD X Rescue. Maybe I need to reinstall it.

I am running Zone Alarm.

As for the add/remove, the list of programs IS there, I just don't have the little add/remove button next to each programs name.

I have Norton Antivirus and haven't been infected recently.

BillC · Posted: Fri Nov 07, 2003 9:40 am Post subject:

This is very interesting but I do not believe it is sinister. I've done some research and found this about sgtray.exe:

Guest · Posted: Sat Nov 08, 2003 9:28 am Post subject:

Most of this makes sense. When I right click on a program in the add/remove nothing happens. I'll keep researching. Thank you for your help and your time.

BillC · Posted: Sat Nov 08, 2003 10:36 am Post subject:

You are welcome. Sorry I couldn't help on the add/remove issue, perhaps someone else has an idea. When you do get it fixed, would you let us know how?

guest · Guest

You can use regedit (carefully) to remove the sonic update from the system startup list. See this link:

http://www.softwaretipsandtricks.com/fo...eadid=6461

The list of programs that are launched at startup is hidden in the registry.
Run Regedit and go to the following key: hkey_local_machine\Software\Microsoft\Windows\Curr
entVersion
Programs that are launched at startup are in the directories:
Run
RunOnce
RunOnceEx
RunServices
RunservicesOnce

Programs that you removed from that startup list via Msconfig have the same name, but with a minus sign at the end. You can safely delete these entries.

---------end quote from michel
i have done this for other programs. The program will be there, it just won't start on boot.

mike · Guest

I have a new computer - Compaq. Sonic Update Manager kept asking for internet access. I allowed this only to be told that it could not connect.
There was a note pad item in the folder saying that the drivers were incompatible with Windows XP.
The Sonic file in Programme Files / Common Files is the programme used to burn CD's DVD's. I contacted Compaq who advised me to remove Sonic Update manager using add/remove programmes. I then deleted the programme itself. There are, I suspect, better freeware alternatives to dowload.

merle · Guest

i have the same probles as guest. I don't have any add and remove icons. plus the sonic update manager tries to install?

Guest · Posted: Thu Nov 27, 2003 1:27 pm Post subject: Sonic is Stomp

I installed Stomp Backup My PC and got that notice also. I have a program called Startup Cop that lets stop programs from running. Yuo should be able to stop it with MSCONFIG.

jlbrd · Guest

r.staal7 · Guest

sis2 · Guest

Unlike the olde versions of windows, When I first look at the list populated for add/remove programs there is no add/remove button there but when I select the item the change/remove buttons show up.

Jamming · Colonel Premium Member Joined: Jun 22, 2002 Posts: 1874

I just removed it from the Startup in the registry. I am not sure what Record Now (My Sonic Product) needs to be updating so regularily?

DP · Guest

I was able to fix this strange problem by first following the instructiuons of another reply using the "hijackthis" scan. That stopped the recurrent message for the sonic manager update. I then (windows XP users) did a system restore from before the time this problem occured, this reestablished my ability to access the add/remove tabs.


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