U.K. phone retailer bans e-mail
By Jo Best
Special to CNET News.com

The chief of U.K. mobile phone retailer Phones 4U has insisted that staff talk rather than e-mail, saying there will be instant benefits from the interdiction.

John Caudwell, CEO of High Street mobile retailer Phones 4U, announced Thursday that he'll ban all employees from using e-mail across the business.

The reasoning behind the total ban is apparently to improve productivity by reducing the time Phones 4U employees spend unnecessarily on e-mail--which Caudwell estimates will save the company around $1.6 million (1 million British pounds) a month.

The ban will apply to Phones 4U's roughly 2,500 employees who Caudwell believes will find themselves with an extra three hours a day on their hands. He said he introduced the no e-mail policy after seeing staff becoming chained to their computers, rather than talking to colleagues or customers in person.

I saw that e-mail was insidiously invading Phones 4U, so I banned it immediately, Caudwell said in a statement. Phones 4U staff have been told to get off the keyboards, get face-to-face or on to the phone to colleagues. The quality and efficiency of communication have been increased tremendously in one fell swoop; things are getting done; people aren't tied to their PCs, the CEO said.

Silicon.com's Jo Bestreported from London.


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