Email scam makes the rounds
Dave Cherry

We have the latest on an old scam, this one effects customers of Juno, Net-Zero and Blue Light. If you connect to the internet through one of these three providers, you need to be on the look out.

A number of our viewers have recently contacted Call 12 for Action to report suspicious emails they've received.

The emails have been sent to valley customers of Juno, Net-Zero and Blue Light and refer to their monthly fee for internet service automatically deducted from their credit card.

The emails read:
Dear Valued Customer: We regret to inform you, that we were unable to charge your card. This may be due to our payment processor failure, billing system overload, invalid credit card number, exp date, daily limit, insufficient credit, or other reason. We need you to re-enter valid payment and verification information.”
The emails then ask customers to click a link to continue the payment verification process.

The emails end with the words your information will be submitted via a secure server. Juno/Net-Zero/Blue Light keeps all of your contact and billing information confidential and private.

The link customers are asked to click on brings up a box that requests all kinds of personal data including social security numbers and credit card information.

These emails are a scam. They were never sent by the company, that's according to representatives at United on-line affiliates, the company that owns Juno, Net-Zero and Blue Light.

If you receive one of these scam emails the company is advising customers to delete them immediately and contact customer service to report it.

Under no circumstances, should any customer plug in the personal information requested in these emails... because whoever's asking for it... is looking to rip you off.

It's called phishing. Here’s some advice for avoiding this old, but re-surfacing scam.

No reputable company will ever give a customer little or no notice to re-submit personal info or face having their account closed... they always give you ample time to act.

In fact, Juno/Net-Zero/Blue Light say they *never* send unsolicited emails requesting a password, social security number, mother's maiden name or driver's license number.

If you get an email like this always respond to your internet provider *not* the link you are directed to by scam.

Also, never click on the link provided in a phishing email... this confirms the validity of your email address and may lead to more spam.
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