Charges....of the fiscal kind?

Mariner · Posted: Thu Apr 01, 2004 3:59 pm Post subject: Charges....of the fiscal kind?

When l purchased B9, all updates and upgrades were free. Now, however, i've noticed on the Firetrust site this:

Ikeb · Posted: Thu Apr 01, 2004 4:27 pm Post subject:

I'm surprised that that is there. RusticDog has informed us that, except for the yearly optional FA! subscription, a MWP license is a lifetime thing. Perhaps B9 is different?

Mariner · Posted: Thu Apr 01, 2004 6:14 pm Post subject:

Thats what l need to know. There is a post in the B9-suggestions that states that updates are free. Need clarification. People need to know......so do l, come to that!

TIA.

rusticdog · Posted: Thu Apr 01, 2004 8:47 pm Post subject:

B9 updates are free, what page are you looking at Mariner ?

Mariner · Posted: Thu Apr 01, 2004 9:34 pm Post subject:

This page: http://www.firetrust.com/products/benig...1d421350f6

This part:
Most sites will tell you that they offer fast and real support but unfortunately their promises fall short of this goal.

How do we offer the best customer support?

Because we have full-time staff whose jobs are purely to help you get the best from BenignŽ.

Under normal circumstances, we answer all email from registered users within 24 hours, every single day of the week and weekends.

**You get technical support,free upgrades and enhancements for one year.**

Need clarification on whether or not B9 'phones home'. I've explained it as a filter that sits between mail client and server. It's a privacy issue for someone who wishes to be absolutely clear about this and cost etc.

As far as l am aware, B9 does not 'phone home' and l have stated this. Need to be certain.

rusticdog · Posted: Thu Apr 01, 2004 9:57 pm Post subject:

OK, I'll get the site looked at, as far as I know there was never any intention to charge a continual fee

Mariner · Posted: Thu Apr 01, 2004 10:15 pm Post subject:

Thank you very much for your help, it is appreciated. I am glad that's cleared up. I now know what the position is and can now pass on that which i've learned here.

Ikeb · Posted: Fri Apr 02, 2004 12:58 am Post subject:

Hey Mariner, you aren't Scottish by any chance are you? Wink

Mariner · Posted: Fri Apr 02, 2004 11:00 pm Post subject:

Hi Ikeb,

No, i'm not...least, l wasn't when l last looked Wink

Have to be careful what you say about the Scots around here, sit in high places they do.


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