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coolstepmom
Cadet
Joined: May 16, 2004
Posts: 1
Location: Canada
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 Posted: Sun May 16, 2004 3:25 pm Post subject: No blocking abilities from Norton Security-but it is all on? |
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hope someone can help. Norton Security is not blocking anything!
No cookies and no firewall but yet all is turned on according to the main screen. I am completely frustrated. I have uninstalled it several times but yet nothing. I have added adware 6 to block pop ups because Norton Secuity 2004 is also not blocking this either. I have contacted Symantec who kindly charged me $42 and did nothing to solve my problem. I don't know if this was caused from an adware virus but that is what I think it was since the teenager last week turned off the parental control long enough for all this to start. Any help would be appreciated. I feel unsafe to let my kids on the computer again until this is solved.
Thank you
Sincerely
A concerned mom and stepmom
in Canada |
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jvmorris
Security Expert
Joined: Dec 10, 2002
Posts: 152
Location: USA
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| Posted: Sun May 16, 2004 8:30 pm Post subject: Re: No blocking abilities from Norton Security-but it is all |
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| coolstepmom wrote: |
. . . . Norton Security is not blocking anything!
No cookies and no firewall but yet all is turned on according to the main screen. . . . I don't know if this was caused from an adware virus but that is what I think it was since the teenager last week turned off the parental control long enough for all this to start. Any help would be appreciated. I feel unsafe to let my kids on the computer again until this is solved. |
First guess is that your Norton Security installation is now permanently hosed. Probably no firewall and no NAV working either, regardless of what the icons in the system box or even the NIS/NAV GUI might indicate.
You need to do two things immediately:
First, run a port scan to determine whether you've now got ports listening on your machine. You might as well start with the Port Authority Scanner at GRC (the latest Shields Up implementation) and do the "All Service Ports" scan. It's fast and covers the lower ports (up through about TCP port 1050). Start from https://grc.com/x/ne.dll?bh0bkyd2 . If you've got problems here, then more than likely the NIS firewall is not working at all (unless you've also got a NAT router in line and that's what's being probed). After that, come back over here and run the tools that are available in the CCSP Toolkit (lower box on the left-hand side of this page). These can take a lot longer, because they're more complex than the GRC scan.
Next, you need to run an online AV/AT scanner. Since you've been using NIS/NAV, you might as well start with the Symantec online scanner, which you can access via http://www.symantec.com/product/index_homecomp.html . First, click on the Symantec Security Check box and, when the popup window appears, run the Virus Detection check (the Security Scan check is more or less analogous to the GRC Port Authority port scanning). It may take several hours for this scan to finish, depending on how big a hard drive you have and your internet connection speed. Whatever, let it run to conclusion. (There are other similar tests, but they're going to take just as long if they are as thorough.)
Finally, and perhaps most importantly, there is little point in enabling parental controls if a teenager (yours or anyone else's for that matter) can so easily disable them. Quite frankly if a teenager could do that, then my guess is that they simply disabled the firewall in toto (actually easier to do). What that means is that the machine is question was probably running completely unprotected for some period of time. You can get hit hard with some very nasty stuff in as little as 15 seconds of running unprotected on the Internet these days. Some of this stuff is not at all easy to remove.
If you want to know how to set NIS up so that a teenager cannot disable either Parental Controls or, more importantly, the firewall itself, we can talk more about that later. Right now, I think your machine very likely has a serious problem that needs to be fixed.
_________________
Regards,
Joseph V. Morris
'The man who was not there"
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