My experience with Spyware cleaners

RMartin · Cadet Joined: May 21, 2004 Posts: 4 Location: Canada

I discovered my computer was infected with Spyware. I searched the net for a solution. First I tried SpyHunter and at first it seemed OK until I saw it disabling my Anti-Viurs program. I stopped the download immediately and my purchase did not go through. I then tried NoAdware. It seemed OK and I purchased it. An infected backup file downloaded with it and added to my problem. I then turned to an established and well known company, McAfee. It's software cleaned up the NoAdware problem, but it missed a few hidden files. Also my firewall kept fighting with it at every attempted update. Then I stumbled upon an excellent review of Webroot's Spy Sweeper. I purchased it and it met my needs. It cleaned everything up. It's running quite well and seems to be shielding everything. McAfee, Symantec and Webroot contacts on line were great and quite understanding in assisting me through this crisis.
Now the real problem. McAfee has refunded my purchase but NoAdware responded to my request for a refund in a very aggressive and threatening manner. They do not issue refunds. Their company name is hard to find and they don't understand customer satisfaction. This was quite the nightmare and frustrating waste of time for me because computer-whiz-I- am- not. All above anti-spyware software, except my Webroot Spy Sweeper has been uninstalled and deleted. I consider that returned. It's quite reasonable for someone who knows very little about computers to shop around for the suitable software. Relative to other software suppliers, the sellers of NoAdware and their product left me quite disappointed. They disputed the problem with their software, they refused to refund me for a product that simply did not do the job. They threatened and intimidated me out of seeking a refund reputable companies will grant.

Mariner · Posted: Tue May 25, 2004 12:34 am Post subject:

Hi RMartin,

Sorry to hear of your experiences. SpyHunter is a notorious piece of junk, known primarily for detecting that which isn't there at all. Like NoAdware, you are offered a 'free scan' then, you are hit with a charge. Not only that but, programs like these actually leave their own spyware payload behind.

The threatening and intimidation you experienced are quite common practice for these companies. It's how they manage to get away with that which they do.

One thing to watch for and that is a companies 'Privacy Policy' I've just been to NoAdware's site, and there is no sign of a policy at all. Bad news, that. Other sites ask you to download their privacy policy, again, a bad sign, for you can be sure you'll be getting more than just that. Any reputable company will display their privacy policy clearly and concisely. Just ensure you take the time to read it before handing over your cash.

You are fine with WebRoot though. If you go to our Download section, you will find a large selection of programs -all spyware free, that will help protect your PC.

Do not go without a firewall or anti-virus, that's asking for trouble. There are Free firewalls avaiable in our Download section. Don't be tempted to get by on the WinXP in-built firewall, as it's about as much use as a chocolate fireguard.

If you don't already have them, get copies of Spybot Search And destroy and Ad-Aware. They both do the same job but overlap a little, thereby giving you greater security. When using them, always reboot between using one, then the other. Consider also, an anti-trojan program.

If you need any further help or assistance, feel free to ask. Someone here will be happy to help.

RMartin · Cadet Joined: May 21, 2004 Posts: 4 Location: Canada

Mariner · Posted: Wed May 26, 2004 11:29 am Post subject:

Yep, l said that. Any questions you might have??

ash1ey · Cadet Joined: May 26, 2004 Posts: 5 Location: Uk

RMartin · Cadet Joined: May 21, 2004 Posts: 4 Location: Canada

Mariner · Posted: Fri May 28, 2004 9:23 pm Post subject:

RMartin,

I'm not sure what your point is. You have posted twice now, the posts containing only others quotes.

If you have something to say then please, feel free to say it. Quotes on their own with no follow up says nothing.

Thanks.

ash1ey · Cadet Joined: May 26, 2004 Posts: 5 Location: Uk


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