ZoneAlarm Problems

Hoov · Posted: Thu May 27, 2004 11:51 pm Post subject: ZoneAlarm Problems

Yes ZoneAlarm is having problems with the Antivirus part and other things. The Forum at ZoneLabs is a good place to read up on it. Here is a couple links to look at if you run into problems.

How to roll back or uninstall

http://forum.zonelabs.org/zonelabs/boar...e.id=11594

The official statement

http://forum.zonelabs.org/zonelabs/boar...e.id=11604

new licensing format

http://forum.zonelabs.org/zonelabs/boar...e.id=11607

Virus info
INFORMATION ON ANTIVIRUS MONITORING
GENERAL DESCRIPTION
This feature is present in all of our version 5.0 ZoneAlarm products (ZoneAlarm, ZoneAlarm with Antivirus, ZoneAlarm Pro, and ZoneAlarm Security Suite). It's meant to be a secondary alert system to support what your antivirus vendor provides. Most antivirus products include automatic updating, and alert you when your antivirus definition files become out of date. But if your vendor hasn't sent you the latest definitions, if your antivirus product's notification feature has been disabled, or if you're not running any antivirus that we've detected (see Coverage below) then our feature provides you with a warning as a second line of defense.
COVERAGE
Antivirus Monitoring currently detects the most popular antivirus products: Norton Antivirus, McAfee Viruscan, and Computer Associates EZ Antivirus. If you use a different antivirus product, Antivirus Monitoring will not recognize it at this time. This does not mean that your ZoneAlarm product is malfunctioning; your security remains as strong as ever.
We will be adding the ability to recognize more products over time. If your antivirus product is not currently supported, you may simply turn off the Antivirus Monitoring feature. Do not worry-- Antivirus Monitoring is monitoring only and has no affect on the firewall and no direct affect on security.
MONITORING IN ZONEALARM AND ZONEALARM PRO
In these products, you will see an Antivirus Monitoring panel. From this panel you can view the status of your antivirus product. You can also turn monitoring on or off, or you can turn on or off just the monitoring alerts.
MONITORING IN ZONEALARM WITH ANTIVIRUS AND ZONEALARM SECURITY SUITE
In these products, there is no Antivirus Monitoring panel because the products are equipped with Zone Labs Antivirus. When Zone Labs Antivirus is turned off, the Antivirus Monitoring feature is activated. Monitoring can be turned off from any monitoring alert, or from the Main tab of the Alerts & Logs panel, under Advanced Options. It appears as a checkbox under Antivirus Monitoring Events.


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