Norton internet security 2003 wont switch on

markybhoy75 · Cadet Joined: May 27, 2004 Posts: 2 Location: USA

I have a cable modem and usually leave it connected all day but yesterday i noticed that my firewall was not in the taskbar so i went to switch it on and it would not activate.

I rebooted and was told i was not looged in as supervisor and could not activate it. I opened an account as the supervisor and inputed a password and the firewall was activated no problem .
But i noticed today that it was off again and nouthing i can do will start it.

I tried symantec support but i cannot access any page on their site.

Any help would be greatly apreciated.

Mark

jvmorris · Posted: Thu May 27, 2004 8:51 am Post subject:

Sounds like you've somehow let a gremlin through. Check your HOSTS file. You'll probably find that a whole bunch of Symantec websites (along with lots of other AV/AT/firewall vendors and Security Forums) are listed there. Remove those entries

That's only a temporary fix in all likelihood because the gremlin is most likely still on your system and will rewrite the hosts file at its first opportunity. If the firewall is being disabled, it's likely that whatever on-board AV software you own has now suffered the same fate. I would therefore recommend you run one of the online scanners, possibly the one at Symantec (virus scanner here, not a port scanner). This will take a good deal of time in all likelihood. Then, it will be time to run AdAware, SpyBot S&D, and finally HJT and look for anything suspicious.

Probably best to re-post in the Viruses, Worms, Trojans forum here. I would recommend the Spyware -- HiJackThis forum, but I think they're currently backlogged over there.

markybhoy75 · Cadet Joined: May 27, 2004 Posts: 2 Location: USA

I reistalled Norton and the firewall is working ok but i still cannot use the symantec help pages.

How do i go about deleting the host files mate.

I have spybot search and destroy but i know i still have some bad s hit on the comp i get pop ups from other firwalls and on any page random words are highlighted e.g movies cars sport etc

Sorry im not to hot on computers what is HJT

Marky

jvmorris · Posted: Fri May 28, 2004 8:23 am Post subject:


	Home ˇ Topics ˇ Submit News ˇ Top 10 This entire site, Cops Themes, and Computer Cops are Š 2002 - 2004 Computer Cops, LLC. All rights reserved. You can syndicate our news using the file RSS 0.91, ultramode.txt, or RSS 1.0. Acceptable Use Policy. Use signifies your agreement. Engine Copyright Š 2002 by PHP-Nuke, GNU/GPL Licensed. ICRA Member. Paul Laudanski, Member of Computer Cops, LLC Server Load: 830 pages served in previous 5 minutes. Page Rendered: 0.469 seconds.