Mailwasher Pro does not work with imail version 8.11

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

I have been running MW Pro for two months with no problem. Today it will not download any mail details, it just shows a new line for the email, but no details, ie who from what time etc.
I reinstalled but no change, I have tried on two other PCs but still no good, it all works just no details so no list created.
I spoke to my ISP who tell me they upgraded imail to version 8.11 last night, this is the only change so I am guessing this must be the problem.
I have an IMAP account with www.hostinguk.net please let me know how to get MW to work or refund my money.

Russell.

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

28 People to date have looked at this and not one reply, the bottom line is that either MW or imail 8.11 have a problem, if it is MW then this is a major issue, forget missing the ocasional spam this is the program just does not work.
I would have expected to see some more action to resolve this potentially huge problem.

Russell - The guy who payed for the pro version of MW and has still got an inbox full of spam.

rogerw

Ikeb · Posted: Tue Jun 08, 2004 1:42 pm Post subject:

So yet another reason for the MWP proxy mode. .... I'm losing count. Wink

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

I have spent a lot of time today working with my ISP, every setting on my account has been fully checked and double checked, there is nothing untoward and the imap account is working great with every mail reader outlook burbery, and half a dozen others have been tried, except MW.
I have shut down every other pc and server except the one running MW and I made sure this pc was not running any mail software at all, just to test your theory above, but whatever I do MW sees only the size of mails.
My ISP have also made contact with Ipswitch who supply them imail and I will let you know how they get on with that.

Russell.

rogerw · Posted: Wed Jun 09, 2004 2:10 pm Post subject:

If you truly are having that much trouble you should make an extended log and send it off to firetrust for analysis. They can look at it and, perhaps, advise.

Instructions for making the extended log (and where to send it) are in this post: http://www.computercops.biz/postt47025.html#196895.

When you sent it, either reference this thread in the cover email or describe the problem briefly in the cover.

When you make the exteneded log, all transactions with the mail server will be recorded therein (passwords are hidden). You might find it helpful to extract some of that information to share with your ISP, too.

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

I sent an extended log file to Firetrust, 3.5 meg to be precise, so that should be extended enough.
The problem is more that MW does not see the full email details on the server, so does not see them as spam, or anything else for that matter, the only bit of info MW downloads is email size.
I have tested half a dozen email readers and about a dozen Spam Filters, all of them accesed the mail no problems.
I am now using a 15 day trial of Spam Inspecter and this is performing faultlessly, if I have not heard form Firetrust or my ISP with a fix in the next 14 days, I have no choice but to go with another spam filter and ask Firetrust to refund my money as I get 50+ spams a day and there product can not catch any of them.

Russell.

rusticdog · Posted: Thu Jun 10, 2004 8:16 pm Post subject:

The techs have been given this to figure out what's going on, they should reply soon

rusticdog · Posted: Thu Jun 10, 2004 8:59 pm Post subject:

Ah, they did reply...on the 9th...which then was rejected "User mailbox exceeds allowed size: "

So as below, if you can reply back to one of the previous support mail replies with below...

"Can you find out from your ISP what the name of the IMAP software they are using is? Also, if you could send us a socket log file (located in the same folder as the debug file), that would be great.

We will try testing with your ISPs version of IMAP once we get this
information back from you."

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

Have sent socket log to Jeremy Clark.
The software used by my ISP is called imail by www.ipswitch.com

Regards

Russell.

rusticdog · Posted: Mon Jun 14, 2004 11:29 pm Post subject:

Great, have passed this on

Cheers

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

Any news on this problem yet ?????

Russell_Hooker · Cadet Joined: Jun 04, 2004 Posts: 7 Location: UK

Have given up waiting for an answer and found another solution to keeping my inbox clear of spam.
As no one has come back to me I must suspect the problem lies with Mailwasher also I have tried many other mail clients and spam programs over the last few days with everyone except Mailwasher being able to read the mails, so now hope that Firetrust will refund the money I payed as there product fails to catch even 1 spam out of 50 a day.
Buyer beware if you use IMAP and your ISP uses imail and many do, Mailwasher may not work.

A unhappy customer

Russell.


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