No such host error - for valid host

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

Hi,

I am getting a 'No such host...' error for one and only one of my mail addresses.

The address details are correct.

When I use JBMail to search that server for mail, it is able to connect to said server but find no mail.

When there is mail on that server, MWP finds it as normal.

Any ideas?

Neil

rusticdog · Posted: Thu Jun 03, 2004 9:20 pm Post subject:

What type of internet connection do you have, and what is selected as the connection method in MailWasher under Tools >> Options >> Connections.

Also what type of email account is this

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

I have a 1Mb broadband connection.

The MWP settings are

no proxy
Assume I'm Online
Sequential Checking

Neil

rusticdog · Posted: Thu Jun 03, 2004 9:32 pm Post subject:

And this is a POP3 account ?

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

Sorry, yes it is.

Neil

rusticdog · Posted: Thu Jun 03, 2004 9:46 pm Post subject:

k...let's get a trusty debug file. Steps to create are below (please make sure you do perform all the steps as well in the listed order)

MailWasher Pro >> Help >> About >> tick " Enable Extended Error Logging" >> restart MailWasher Pro.

Use Mailwasher Pro till you generate the error >> restart MailWasher Pro again >> click on Help >> About >> click blue link to data files >> there will be a file here called MailwasherPro_debug.txt.

If you can send us this it would be appreciated, also once sent through disable Extended Error Logging under Help >> About.

Send to

Cheers

rusticdog · Posted: Thu Jun 03, 2004 10:13 pm Post subject:

Weird, it shows that on occasion it works

POP3 socket log for pop.dsl.pipex.com:110
=========================================
03/06/2004 15:00:57
Version 4.1 session 5

Key: šCR(0x0D) ˛LF(0x0A) ś CR+LF(0x0D0A)

[ Read ] +OK POP3 Ready gorf 0001e6a9ś
[ Wrote ] USER <edited>ś
[ Read ] +OK USER <edited> set, mateś
[ Wrote ] PASS <password not logged>
[ Read ] +OK Mailbox readyś
[ Wrote ] STATś
[ Read ] +OK 0 0ś
[ Wrote ] RSETś
[ Read ] +OK Resurrected.ś
[ Wrote ] QUITś
[ Read ] +OK Bye-bye.ś

So I'd suggest you are checking perhaps too often, so perhaps try extending this out to 10 minutes between checks.

Or alternatively you are experiencing server burps, and Pipex are experiencing some kind problems, however their network status page does not indicate of any published issues at present with mail retrieval
http://www.pipex.net/support/systemannouncements/

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

Yeah, I've been checking there network status pages.

I don't know if it's Pipex or a glitch in MWP.

I'll try extending the checking period.

Neil

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

Just sent you another debug log.

I extended the check wait to 10 minutes - still errors.

Neil

rusticdog · Posted: Fri Jun 04, 2004 9:20 pm Post subject:

Yeah again it shows it works then it doesn't, so I don't think it's a MailWasher problem, maybe try contacting Pipex and see if they are aware on any issues.

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

I have contacted Pipex and they have said that MWP connects to the server the same way as the email client, and there were no server side issues that would affect the connection.

They suggested a firewall issue. However, I was able to receive their response via MWP, therefore Zone Alarm Pro would have surely stopped that connection - but it didn't.

I'm lost for ideas.

Neil

rusticdog · Posted: Mon Jun 07, 2004 11:30 pm Post subject:

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

I don't have that feature enabled.

Good thought though Smile

Neil.

rusticdog · Posted: Tue Jun 08, 2004 10:19 pm Post subject:

What AV program do you use ?

neilj99 · Trooper Joined: May 17, 2003 Posts: 18 Location: Uk

I use Norton Antivirus 2004 Pro.

(I can't say I noticed this before the current build of MWP)

Neil.


	Home ˇ Topics ˇ Submit News ˇ Top 10 This entire site, Cops Themes, and Computer Cops are Š 2002 - 2004 Computer Cops, LLC. All rights reserved. You can syndicate our news using the file RSS 0.91, ultramode.txt, or RSS 1.0. Acceptable Use Policy. Use signifies your agreement. Engine Copyright Š 2002 by PHP-Nuke, GNU/GPL Licensed. ICRA Member. Paul Laudanski, Member of Computer Cops, LLC Server Load: 889 pages served in previous 5 minutes. Page Rendered: 0.411 seconds.