Dont know what's wrong, please help

dancing · Cadet Joined: May 01, 2004 Posts: 5 Location: USA

I'm running windows98SE with all current critical updates. Lately i started having problems with crashing and freezing. When I checked services running I found run32dll running twice. The last few days I also started getting winoldapp running 3 times, and I cant shut them down. When this happens, the system crashes and I get blue screen.
I have ran my antivirus (norton internet security and antivirus) as well as online antivirus (housecall), and both came clean of worms viruses and trojans.
Any ideas of what could be wrong.
Thanks for your help

norbie · 1st Responder Joined: Feb 21, 2004 Posts: 270 Location: UK

Hi there,

Go to and download : HijackThis located at http://www.norbiesworld.co.uk/downloads/hijackthis.exe

Create and Unzip to a folder not your Desktop or the Temp folder, doubleclick HijackThis.exe, and hit "Scan".

Most of what it lists will be harmless or even required, so do NOT fix anything yet.

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, then copy and paste the contents of your Hijack This log here, and i'll tell you what to do.

Good Luck! Smile

dancing · Cadet Joined: May 01, 2004 Posts: 5 Location: USA

Thanks for your help. I ran the hijackthis program, this is the log it created.

Logfile of HijackThis v1.97.7
Scan saved at 6:29:06 PM, on 6/4/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\CCPXYSVC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\CMMPU.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\SYMPATICO\ACCESS MANAGER\APP\ENTERNET.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customi....yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
F1 - win.ini: run=C:\WINDOWS\SYSTEM\cmmpu.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINDOWS\NETI.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\RunServices: [nisserv] C:\Program Files\Norton Internet Security\NISSERV.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O4 - HKLM\..\RunServices: [Nisum] C:\Program Files\Norton Internet Security\NISUM.EXE
O4 - HKLM\..\RunServices: [ccPxySvc] C:\PROGRA~1\NORTON~1\CCPXYSVC.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C...4717939815
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc...wflash.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shoc.../swdir.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://ftp.coupons.com/v6/brix6ie.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/games/clients/y/it1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/...1/chat.cab
O16 - DPF: {707FC7B7-B227-4DF6-A606-0EC317BB08A1} (PhotosCtrlCA Class) - http://ca.f1.pg.photos.yahoo.com/ocx/ca/yexplorer1_9ca.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/Shar.../cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar...vSniff.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004...scan53.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: Yahoo! Tic-Tac-Toe - http://download.games.yahoo.com/games/clients/y/ft3_x.cab
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/games/clients/y/kt3_x.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - https://sympreg.bell.ca/HSEOrder/system...reQual.cab
O16 - DPF: Yahoo! Blackjack - http://download.games.yahoo.com/games/clients/y/jt0_x.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsup...veData.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup...mAData.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {217234FC-041F-4F27-84AB-8329440C4DED} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.c...r1_3ca.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = pppoedomain
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 192.168.2.1

norbie · 1st Responder Joined: Feb 21, 2004 Posts: 270 Location: UK

hi there,

heres what you need to check in your hijackthis program, then click 'fix selected':

F1 - win.ini: run=C:\WINDOWS\SYSTEM\cmmpu.exe

O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINDOWS\NETI.DLL

O4 - Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://ftp.coupons.com/v6/brix6ie.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab

O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = pppoedomain

O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 192.168.2.1

when you have fixed those, you need to restart your computer in safe mode (do this by tapping f8 lots when your computer restarts)

when you are in safe mode, you must find these files and delete them:-

C:\WINDOWS\SYSTEM\cmmpu.exe

C:\Program Files\NetAssistant\bin\matcli.exe

when you have deleted them, empty the recycle bin and restart your computer normally.

scan your computer again with hijackthis, and paste back a new log here.

i would also reccomend downloading spybot search and destroy AFTER you have done this, to clear up anything that was left. this can be downloaded from www.norbiesworld.co.uk/downloads/spybot.exe

good luck with all that! Smile


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