If you need to uninstall version 5 and go back a version

Hoov

There appears to be a problem with Version 5 and the Mcaffee Firewall and Antivirus Product, and with the Trend Micro Firewall, and possible with other Security style software. And while some people are complaining about this, this new release has been in beta testing for over a month and these problems didn't crop up.

If you are having problems and want to go back to the previous version or try and reinstall the new version again follow these instructions.

USE THESE IF YOU WANT TO REINSTALL THE NEW VERSION CLEANLY

1. If you are running a version other than the free version then backup your settings in ZA. If you are running the free version then turn off ZoneAlarm and rename the folder named "internet logs" to oldlogs.

2. Then go into the start menu and the zonelabs entry and right click on the uninstaller and select properties.

3. In the target box you need to add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean then click apply and then OK.

4. Open ZA and turn off the load on boot option, then reboot and then run the uninstaller (the one you changed the shortcut for) This will get rid of ZA for you.

5. Go to your windows temp folder and delete everything

6. Find the folder named Internet logs and delete it.

7. Empty your recycle bin. ZA should be gone.

8. Go to the run command in windows and run msconfig and select selective startup, uncheck everything below it and click apply then OK. Windows will then reboot.

9. Run the installer again and if it asks, select clean install.

10. Reboot windows again

11. Run msconfig again and select full startup then apply and OK.

12. Let windows reboot again.

13. See if ZA and all your other software starts up and works normally. If it does then restore your settings and then wait 2 minutes and then reboot again.

14. If you are using the free version you will have to shutdown ZA again, delete the new folder called internet logs and then rename oldlogs back to internet logs and then reboot windows.

15. Now see if everything is acting kosher.

USE THESE IF YOU WNT TO GO BACK A VERSION

1. If you do not have a copy of the last version of ZA you can get a copy of the last release from the release history page at zonelabs.
http://download.zonelabs.com/bin/free/i...story.html
http://download.zonelabs.com/bin/free/i...story.html

2. Then go into the start menu and the zonelabs entry and right click on the uninstaller and select properties.

3. In the target box you need to add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean then click apply and then OK.

4. Open ZA and turn off the load on boot option, then reboot and then run the uninstaller (the one you changed the shortcut for) This will get rid of ZA for you.

5. Go to your windows temp folder and delete everything

6. Find the folder named Internet logs and delete it.

7. Empty your recycle bin. ZA should be gone.

8. Go to the run command in windows and run msconfig and select selective startup, uncheck everything below it and click apply then OK. Windows will then reboot.

9. Run the installer again and if it asks, select clean install.

10. Reboot windows again

11. Run msconfig again and select full startup then apply and OK.

12. Let windows reboot again.

13. See if ZA and all your other software starts up and works normally.

14. Now see if everything is acting kosher.

Unfortunately if you do not have a backup database from the previous version 4 install then you probably will not be able to re-import the new version. You can try but the differences between the two are large.

And just so you know I have been running the Beta version the whole time during the beta test, and all of my problems have been minor. I am not trying to make light of your problem, but if you follow the above instructions this should help you out.


	Home ˇ Topics ˇ Submit News ˇ Top 10 This entire site, Cops Themes, and Computer Cops are Š 2002 - 2004 Computer Cops, LLC. All rights reserved. You can syndicate our news using the file RSS 0.91, ultramode.txt, or RSS 1.0. Acceptable Use Policy. Use signifies your agreement. Engine Copyright Š 2002 by PHP-Nuke, GNU/GPL Licensed. ICRA Member. Paul Laudanski, Member of Computer Cops, LLC Server Load: 1081 pages served in previous 5 minutes. Page Rendered: 0.389 seconds.