cant access norton or mcafee site

bmello25 · Cadet Joined: Apr 22, 2004 Posts: 9 Location: USA

I can not access norton or mcafee's website. here is my most recent hi-jack this log.
Logfile of HijackThis v1.97.7
Scan saved at 7:21:37 PM, on 5/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\atievxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Wilbur Smith Associa\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.patriots.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = 24.237.98.193
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = filter.gci.net:80
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C...3163888889
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc...wflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C8344281-7EF2-43B8-8570-65E1754BB668}: NameServer = 216.68.1.100

I am running windows xp and i have just run stinger, ad-aware and spybot. i had tried to install mcafee professional version 8 but i removed it because it would not allow me to access mcafees or nortons website for updates.
Thanks for any help!

jvmorris · Posted: Mon May 31, 2004 3:38 pm Post subject:

I'm not quite sure why you chose to post in this Forum, but here's one idea.

Find your Hosts file. Open it with Notepad.exe. If you find entries in the file for Symantec or Norton websites (or any other security-related websites , for that matter), delete them. Save the file and exit Notepad.

Try again and see if your problem is solved.

Incidentally, looking at your HJT log, I don't see any anti-virus or software firwall running and that's a very dangerous way to surf the Internet these days.

bmello25 · Cadet Joined: Apr 22, 2004 Posts: 9 Location: USA

thanks for the help that was exactly the problem! as for whyh i posted it here, i wasn't sure where web page problems should go and i saw another person who had posted a similar problem on this forum so.....
i have now been able to install mcafee professional virus and it has been able to update!
thanks again as this problem has been troubling me for a very long time.


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