I can't access any tools

George_g58 · Guest

I can access any of the tools on this site. The site thinks I'm "offline" even though it let's me in when I log in. I can't find anywhere on the site where you can contact the administrator to get help so I'm posting here. Thanks.

Paul · Admin Joined: Feb 22, 2002 Posts: 4508 Location: USA

Hi George, are you allowing cookies to be saved? Which domain are you trying to log in under? Here are all of them:

http://computercops.biz/article134.html

george_g58 · Cadet Joined: Feb 07, 2004 Posts: 1 Location: USA

I don't know what domain I was on before. Today I'm on .biz. I did a google search for Kern32, followed various links and ended up here. I then registered and tried the scans and then posted when nothing would work.

I think the virus I have was preventing me from accessing any tools that might clean it up. I had the same problem at Microsoft's site, CA's site and Symantic's site.

Today, I booted in safe mode with networking and was able to run the trojan scan (which didn't find anything). I was also able to do downloads from Microsoft. While not a perfect correlation, I feel that the safe mode with net. is what's enabled me to do these things. Today, your site indicates that I am online where yesterday it showed me as offline even after logging in. I don't know if this is related to safe mode or what but at least things are working now.

Prior to anything else I did today, I also booted up XP normally and the virus is definitely still there. I'll see what's different after I complete the various scan's, updates, fixes, etc. later today.

Thanks for the reply.

Paul · Admin Joined: Feb 22, 2002 Posts: 4508 Location: USA

Ok let me know.


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